Privacy Policy

Last updated: May 15, 2025

Introduction

At Dubai Visa & Notary Services, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, in compliance with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and UAE Federal Decree Law No. 45 of 2021 on Personal Data Protection.

Data Controller

Dubai Visa & Notary Services is the data controller responsible for your personal data. If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact us using the details provided at the end of this policy.

Information We Collect

We may collect personal identification information including but not limited to:

Identity Data: name, passport details, date of birth, nationality
Contact Data: email address, phone number, postal address
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system
Usage Data: information about how you use our website and services

Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Legal Basis for Processing

We will only process your personal data when we have a legal basis to do so under applicable law, including:

To perform a contract with you
For our legitimate interests
To comply with a legal obligation
With your consent

How We Use Your Information

The information we collect may be used to:

Process your visa applications and related services
Communicate with you regarding your inquiries and service requests
Improve our website and services
Send periodic emails and updates related to your services (if you have opted in)
Comply with legal obligations
Protect against fraudulent activities

Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. In some circumstances, we may anonymize your personal data for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. We limit access to your personal data to those employees, agents, and third parties who have a business need to know.

Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personal data to third parties except:

Trusted partners who assist us in operating our website and conducting our business, as long as those parties agree to keep this information confidential
Government authorities when required for visa processing purposes
If required by law or to protect our rights

International Transfers

Your information may be processed outside of the country where you reside. Whenever we transfer your personal data, we ensure a similar degree of protection by implementing appropriate safeguards.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Right to access your personal data
Right to rectification of inaccurate data
Right to erasure (right to be forgotten)
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent

To exercise any of these rights, please contact us using the information provided below.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact us at:

Dubai Visa & Notary Services
Office 1205, XYZ Tower
Sheikh Zayed Road
Dubai, UAE
Email: privacy@dubaivisa-notary.com
Phone: +971 4 123 4567